Frequently asked questions

Do you ship worldwide?

Yes! We do ship internationally. We have happy customers in Canada, the United States, UK, Europe and Australia.

How long it takes until I get my order?

It takes us 1-3 business days to process your order. After that, we ship it to you according to your chosen shipping method. The shipping time is 6-12 business days.

Where can I track my shipment?

Yes! You should receive a shipment confirmation from us via email as soon as your order has been shipped. In that confirmation, you can find a tracking code that should direct you straight to the tracking page if your order is trackable.

If you have trouble finding the tracking page, please contact us with the form below or at contact@pulseofpotential.com.

What is your return policy?

We have a 30-day return policy. If you are not happy with your order contact us and we will do everything we can to make it right.

You can read our full return policy here.

Can I make changes to my order?

We accept changes within the first 2 hours after you have made your order. Please contact us directly with the contact form below or at contact@pulseofpotential.com for changes as soon as possible.

We will get back to you within 24 hours

Contact us with this form and we will answer you as fast as possible.

Contact form

  • Shipping information

    Processing time: 1-3 business days

    Shipping time: 6-12 business days

    All orders will be shipped from our warehouse in China.

  • Contact information

    Contact: contact@pulseofpotential.com

    Collaborations and Bulk Orders: collaborations@pulseofpotential.com

    TikTok Shop Affiliate Program: tiktok@pulseofpotential.com